Refund policy

At L3D Accessories, we want you to be happy with your purchase. This policy explains your rights and our procedures for returns, refunds, and damaged items.

This version of the policy applies to orders placed on or after 23 August 2026. Earlier orders are covered by the policy that was published when they were placed.

From 1 September 2026, L3D Accessories is the trading name of L3D Accessories Limited, and your contract of sale is with L3D Accessories Limited, company number 17424505, registered in England and Wales.

14-Day Cooling-Off Period

If you are purchasing as a consumer in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your item for any reason.

If you are outside the United Kingdom and European Union, including the United States, we offer the same 14-day change-of-mind return window as a courtesy. The conditions and deductions in this policy, including those described under How Change-of-Mind Refunds Are Calculated, apply to those returns.

How to Cancel or Return an Order (All Countries)

Wherever you are in the world, the process is the same:

  • Email contact@l3daccessories.com within 14 days of receiving your order, with your order number, your name and address, and the items you want to return.
  • We will confirm the return and give you the return address.
  • Post the items back within 14 days of your request.

UK and EU consumers may, if they prefer, use this wording: "I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date] and received on [date]. Name / Address / Order number." Cancellation takes effect on the day you send your notice.

Return Conditions

All change-of-mind returns need our authorisation before you post anything, as set out above.

To qualify for a refund, the item must:

  • Be unused and in the same condition as received.
  • Include all original parts and accessories.
  • Be returned in suitable packaging to prevent damage during transit.
  • Be accompanied by proof of purchase.

Every return is inspected when it arrives. Authorisation alone does not guarantee a refund: if an item comes back used, damaged, incomplete, missing parts, or in any condition that prevents us reselling it as new, we may reduce the refund to reflect the loss in value. For laser jigs and accessories this includes engraving or burn marks, adhesive or resin residue, or other signs of use beyond opening the packaging to inspect the item.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for arranging and paying for all return shipping costs.

L3D Accessories does not provide prepaid return labels for change-of-mind returns.

Returned goods remain your responsibility until they physically reach us. Please use a tracked and appropriately insured postal service: we are not responsible for return parcels that are lost, delayed, or damaged in transit, and if a return goes missing the claim must be pursued with your chosen carrier.

For statutory cancellations by UK and EU consumers, we process the refund once we receive the goods back or you provide evidence of having sent them, whichever is earlier.

How Change-of-Mind Refunds Are Calculated

United Kingdom and European Union consumers: when you cancel under the 14-day cooling-off right, we refund the full price of the returned items plus any standard delivery charge you paid. If you chose a faster or upgraded delivery option, we refund delivery up to the cost of our cheapest standard option. The only other deduction we may make is for any reduction in the value of the goods caused by handling beyond what was needed to inspect them. You pay the cost of returning the goods to us.

Customers outside the United Kingdom and European Union: change-of-mind refunds are calculated as the price you paid for the returned items, less the following where they apply:

  • Any original shipping charge you paid, which is non-refundable.
  • Where your order qualified for free or promotional shipping, the outbound delivery cost we actually paid our carrier to send your order.
  • Any customs duties, import tariffs, taxes, brokerage or similar delivery-related charges we actually paid to deliver your order and cannot recover.
  • Any reduction in value caused by use, damage, or missing parts, as described under Return Conditions.

These deductions only ever reflect genuine, identifiable costs we actually incurred in sending your specific order, never an arbitrary fee, and we will itemise any deduction in your refund confirmation. Return postage is paid by you separately, as set out above. Because change-of-mind returns outside the UK and EU are offered as a courtesy, we may decline a return that does not meet the conditions in this policy.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or you have received the wrong product, please contact us within 14 days of delivery at contact@l3daccessories.com.

Where a fault or error is confirmed, we will:

  • Replace the item where appropriate.
  • Repair the item where appropriate.
  • Provide a refund where appropriate.

For approved faulty, damaged, or incorrectly supplied items, L3D Accessories will provide a prepaid return label or reimburse reasonable return postage costs.

None of the change-of-mind deductions in this policy apply to faulty, damaged, or incorrectly supplied orders. If we got it wrong, you will not be left out of pocket: refunds for confirmed faults include anything you paid for shipping, and your statutory rights are unaffected.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Custom-made or personalised products.
  • Engraved products.
  • Digital downloads.
  • STL files, templates, design files, and other downloadable content.
  • Gift cards.

Digital Downloads and the 14-Day Cancellation Right

When you buy a digital file, you tick a box at checkout expressly agreeing that the file is supplied immediately and acknowledging that you lose your 14-day right to cancel once delivery has begun, in line with the Consumer Contracts Regulations 2013. This is why digital purchases cannot be refunded once the file has been delivered, including accidental purchases.

If a digital file is faulty, your rights under the Consumer Rights Act 2015 are unaffected: contact us and we will repair, replace, or refund it.

Refund Process

Refunds will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method within 10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Address

Please contact us before returning any item. Returns sent without prior authorisation may be refused.

The return address will be provided during the returns process.

Contact Information

Email: contact@l3daccessories.com

Business Address:

L3D Accessories Limited
PO Box 150
Dursley
GL11 9DW
United Kingdom

Registered in England and Wales, company number 17424505. Registered office: Unit 6a Spillmans Court, Middle Spillmans, Stroud, GL5 3RU.